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Strategic Management at the Revenue Administration of Turkey
Strategic Management at the Revenue Administration of Turkey
PYRAMID OF STRATEGIC PLAN
PYRAMID OF STRATEGIC PLAN
WHAT IS STRATEGIC MANAGEMENT
WHAT IS STRATEGIC MANAGEMENT
Vision
Vision
? QUESTIONS
? QUESTIONS
WHAT IS STRATEGIC PLANNING
WHAT IS STRATEGIC PLANNING
MISSION STATEMENT : The purpose of the Tax Administration is to
MISSION STATEMENT : The purpose of the Tax Administration is to
STRATEGIC OBJECTIVES A. Improve the efficiency and effectiveness of
STRATEGIC OBJECTIVES A. Improve the efficiency and effectiveness of
Strategic Plan 2007-2009
Strategic Plan 2007-2009
Strategic Plan 2007-2009 Transforming and Quality Management Strategic
Strategic Plan 2007-2009 Transforming and Quality Management Strategic
Collecting suggestion of mission, vision and core values from all high
Collecting suggestion of mission, vision and core values from all high
Quick View of Strategic Management General Overview of the World and
Quick View of Strategic Management General Overview of the World and
Analyze strategic plans of some countries, U.S.A. 2005-2009 Ireland
Analyze strategic plans of some countries, U.S.A. 2005-2009 Ireland
MISSION To collect adequate revenue by adhering to principles of
MISSION To collect adequate revenue by adhering to principles of
VISION The Turkish Revenue Administration will be a reliable,
VISION The Turkish Revenue Administration will be a reliable,
CHANGES IN BASIC PHILOSOPHY
CHANGES IN BASIC PHILOSOPHY
2009-2013 STRATEGIC PLAN
2009-2013 STRATEGIC PLAN
GOAL 1. INCREASING VOLUNTARY COMPLIANCE
GOAL 1. INCREASING VOLUNTARY COMPLIANCE
OBJECTIVES
OBJECTIVES
GOAL 3. IMPROVING SERVICE QUALITY
GOAL 3. IMPROVING SERVICE QUALITY
GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION
GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION
THE PREPARATORY STUDIES FOR 2014-2018 STRATEGIC PLAN
THE PREPARATORY STUDIES FOR 2014-2018 STRATEGIC PLAN
Publishing Circular of Strategic Planning
Publishing Circular of Strategic Planning
Ministries
Ministries
The studies of prioritization for external stakeholders are going on
The studies of prioritization for external stakeholders are going on
Thank you
Thank you

Презентация на тему: «Красивые шаблоны для 2007». Автор: Misafir. Файл: «Красивые шаблоны для 2007.ppt». Размер zip-архива: 597 КБ.

Красивые шаблоны для 2007

содержание презентации «Красивые шаблоны для 2007.ppt»
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1 Strategic Management at the Revenue Administration of Turkey

Strategic Management at the Revenue Administration of Turkey

Y?ld?r?m BOZBIYIK, Group Head of Department of Strategic Development

2 PYRAMID OF STRATEGIC PLAN

PYRAMID OF STRATEGIC PLAN

Strategic Plan Performance Program Annual Report

Mission

Vision

Strategic Goals

Strategic Objectives

Performance Indicators

Activities/Projects

The Presidency of Revenue Administration

Company Name

3 WHAT IS STRATEGIC MANAGEMENT

WHAT IS STRATEGIC MANAGEMENT

The Presidency of Revenue Administration

Company Name

4 Vision

Vision

Mission: Why do we exist?

Strategic Management

“Settling Strategy” How would we reach where we want to be?

How would we know that we are proceeding to objective? “Performance Management”

Where would we want to be?

Analysis of Current Circumstance: Where are we now?

The Presidency of Revenue Administration

Company Name

5 ? QUESTIONS

? QUESTIONS

Strategic Management seeks the answer for four basic questions: WHERE ARE WE? SITUATION ANALYSIS WHERE WOULD WE WANT TO VISION,MISSION, BE? STRATEGIC GOALS HOW WOULD WE REACH STRATEGY& WHERE WE WANT TO BE? ACTIVITIES HOW WOULD WE FOLLOW PERFORMANCE AND EVALUATE OUR SUCCESS EVALUATION

The Presidency of Revenue Administration

Company Name

6 WHAT IS STRATEGIC PLANNING

WHAT IS STRATEGIC PLANNING

Plan of results

Plan of changes

Means of quality management

Realist

Responsibility of rendering account

Participatory approach

The Presidency of Revenue Administration

Company Name

7 MISSION STATEMENT : The purpose of the Tax Administration is to

MISSION STATEMENT : The purpose of the Tax Administration is to

implement tax laws in a fair, effective and efficient manner while providing assistance to increase voluntary compliance with tax laws.

First Strategic Plan 2004-2006

The Presidency of Revenue Administration

Company Name

8 STRATEGIC OBJECTIVES A. Improve the efficiency and effectiveness of

STRATEGIC OBJECTIVES A. Improve the efficiency and effectiveness of

tax administration B. Establish a modern integrated information technology support system C. Rationalize and simplify the tax system

First Strategic Plan 2004-2006

The Presidency of Revenue Administration

Company Name

9 Strategic Plan 2007-2009

Strategic Plan 2007-2009

Main Steps

Training

Meeting

Assessment

The Presidency of Revenue Administration

Company Name

10 Strategic Plan 2007-2009 Transforming and Quality Management Strategic

Strategic Plan 2007-2009 Transforming and Quality Management Strategic

Management Process Management Project Management EFQM Excellent Model

Training for High Level Manager

The Presidency of Revenue Administration

Company Name

11 Collecting suggestion of mission, vision and core values from all high

Collecting suggestion of mission, vision and core values from all high

level managers

2. step

The Presidency of Revenue Administration

Company Name

12 Quick View of Strategic Management General Overview of the World and

Quick View of Strategic Management General Overview of the World and

Turkey Analyzing the other countries’ missions and visions (Australia, Brazil, Canada, Finland, Ireland, UK, USA… Workshop for mission and vision and core values To set up mission, vision and core values

Meeting Program-1

The Presidency of Revenue Administration

Company Name

13 Analyze strategic plans of some countries, U.S.A. 2005-2009 Ireland

Analyze strategic plans of some countries, U.S.A. 2005-2009 Ireland

2001-2003 and 2005-2007 Workshop for strategic objectives To set up strategic objectives SWOT Analysis

Meeting Program-2

The Presidency of Revenue Administration

Company Name

14 MISSION To collect adequate revenue by adhering to principles of

MISSION To collect adequate revenue by adhering to principles of

equity, impartiality, efficiency, for purpose of the contribution to the improvement of the social welfare; to simplify the tax system; to ensure and enhance compliance; and to deliver top quality service to taxpayers.

Results

The Presidency of Revenue Administration

Company Name

15 VISION The Turkish Revenue Administration will be a reliable,

VISION The Turkish Revenue Administration will be a reliable,

efficient and transparent institution covering and improving all kinds of economic structures and activities as well as a pioneer and model one in global scale.

Results

The Presidency of Revenue Administration

Company Name

16 CHANGES IN BASIC PHILOSOPHY

CHANGES IN BASIC PHILOSOPHY

Reliability

Awareness of Responsibility

Solution-oriented

Continuous Development

Fairness

Impartiality

Competency

Effectiveness

Participation

Transparency

The Presidency of Revenue Administration

Company Name

17 2009-2013 STRATEGIC PLAN

2009-2013 STRATEGIC PLAN

IMPROVING SERVICE QUALITY

GOALS

INCREASING VOLUNTARY COMPLIANCE

IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY

BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION

The Presidency of Revenue Administration

Company Name

18 GOAL 1. INCREASING VOLUNTARY COMPLIANCE

GOAL 1. INCREASING VOLUNTARY COMPLIANCE

OBJECTIVES

Continuously improving taxpayer service quality and developing new service delivery channels

Raising tax awareness throughout the community

Simplification and standardization of taxpayer transactions

The Presidency of Revenue Administration

Company Name

19 OBJECTIVES

OBJECTIVES

GOAL 2. IMPROVING, COMPREHENDING AND MONITORING ALL KINDS OF ECONOMIC ACTIVITY

By measuring size of informal economy, determining its sector-specific distribution and reasons

Taking necessary measures to prevent tax avoidance and evasion and developing methods of conflicts

The Presidency of Revenue Administration

Company Name

20 GOAL 3. IMPROVING SERVICE QUALITY

GOAL 3. IMPROVING SERVICE QUALITY

OBJECTIVES

Setting Human Resources management systematic to improve Human Resources

Improving physical conditions to provide effective service delivery

Improving organizational structure and business processes continuously within the framework of strategic management approach

Transforming the management of taxpayer services into a modern, dynamic and well organized structure as per contemporary requirements

The Presidency of Revenue Administration

Company Name

21 GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION

GOAL 4. BECOMING A GLOBALLY ACTIVE AND PRODUCTIVE ORGANIZATION

OBJECTIVES

Becoming RA a model organization within the sense of European Excellence Model and being a candidate for European Quality Award

Improving international communication, sharing of knowledge and interaction and increasing cooperation with neighboring countries’ RA

The Presidency of Revenue Administration

Company Name

22 THE PREPARATORY STUDIES FOR 2014-2018 STRATEGIC PLAN

THE PREPARATORY STUDIES FOR 2014-2018 STRATEGIC PLAN

2014-2018 STRATEGIC PLAN

The Presidency of Revenue Administration

Company Name

23 Publishing Circular of Strategic Planning

Publishing Circular of Strategic Planning

CIRCULAR OF STRATEGIC PLANNING

PROVIDING OWNERSHIP OF STRATEGIC PLANNING STUDIES

CONSTUTING ORGANIZATION

DRAWING UP PREPARATION PROGRAM

The Presidency of Revenue Administration

Company Name

24 Ministries

Ministries

Economy Writers

Universities

Professional Organizations

DETERMINING EXTERNAL STAKEHOLDERS

Municipalities

Regulating and Controller Corporations

Sectoral Unions

Media

Trade Associations

Taxpayer Groups

The Presidency of Revenue Administration

Company Name

25 The studies of prioritization for external stakeholders are going on

The studies of prioritization for external stakeholders are going on

After this stage, the studies of methods relating to external stakeholders analysis (survey, interview etc) will prepare.

Where are we now?

The Presidency of Revenue Administration

Company Name

26 Thank you

Thank you

The Presidency of Reveneu Administration Department of Strategic Development Y?ld?r?m BOZBIYIK Group Head of Department ybozbiyik@gelirler.gov.tr

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