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The New Collaboration Experience
The New Collaboration Experience
Increasing Business Complexities…
Increasing Business Complexities…
…and the Business Impact
…and the Business Impact
Collaboration Changing the Way We Work
Collaboration Changing the Way We Work
Social Media in the Workplace Cisco Study
Social Media in the Workplace Cisco Study
Essential Elements of Collaboration
Essential Elements of Collaboration
Collaboration Transforming Front-Line Services
Collaboration Transforming Front-Line Services
Collaboration Transforming Back-Office Productivity
Collaboration Transforming Back-Office Productivity
Collaboration Transforming Global Communications
Collaboration Transforming Global Communications
Boeing Collaborates Over 1m meetings per year
Boeing Collaborates Over 1m meetings per year
IP Internet traffic Growth… Fueled by Video
IP Internet traffic Growth… Fueled by Video
Cisco’s End-to-end Video Architecture
Cisco’s End-to-end Video Architecture
MEDIANET
MEDIANET
The New Collaboration Experience
The New Collaboration Experience
Collaboration is the Six Sigma of the 21st Century
Collaboration is the Six Sigma of the 21st Century
Growth in Collaboration Services Exploded in FY 2010
Growth in Collaboration Services Exploded in FY 2010
Collaboration Is… Equal Parts Process, Culture and Technology
Collaboration Is… Equal Parts Process, Culture and Technology
$1
$1
We’re at the Next Inflection Point
We’re at the Next Inflection Point
The New Collaboration Experience
The New Collaboration Experience

Презентация на тему: «The New Collaboration Experience». Автор: Robin. Файл: «The New Collaboration Experience.ppt». Размер zip-архива: 6837 КБ.

The New Collaboration Experience

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1 The New Collaboration Experience

The New Collaboration Experience

Nick Earle, SVP Cisco Services, European Markets and Global Enterprise Theatre

2 Increasing Business Complexities…

Increasing Business Complexities…

How do I get to know my customers WITHOUT TRAVEL?

How do I BALANCE WORK WITH MY PERSONAL LIFE?

3 …and the Business Impact

…and the Business Impact

I’m worried about CUSTOMER SATISFACTION.

My team needs the same APLICATIONS AT HOME.

4 Collaboration Changing the Way We Work

Collaboration Changing the Way We Work

Collaborative Tools

Number of Stakeholders

“Raising the productivity of employees whose jobs can't be automated is the next great performance challenge—and the stakes are high.” McKinsey & Company, The 21st Century Organization

Text

Voice, Video

Many

One

Virtual Events

Email

IM

Documents

5 Social Media in the Workplace Cisco Study

Social Media in the Workplace Cisco Study

Business implications of social networking are often overlooked: Only 1 in 7 companies had a formal process associated with deploying social networking tools Companies struggle with policy creation and adoption: Only 1 in 5 companies had policies in place concerning the use of social networking technologies Social networking tools need to integrate together and with the existing enterprise architecture to reap maximum benefits: Only 1 in 10 respondents noted direct IT involvement in social networking initiatives

6 Essential Elements of Collaboration

Essential Elements of Collaboration

Information

People

Communities

Context

Security

Not So Long Ago…

Today…

Primarily single source Largely asynchronous

Multiple sources, multiple devices, multiple applications Non real-time and real time, interactive

Inside my organization

Dispersed teams, outside my organization

Static and pre-defined networks

Dynamic teams

You find information, people

Right time, right people, right resource

Inside the firewall, walled off

Inclusive, selective, fluid

7 Collaboration Transforming Front-Line Services

Collaboration Transforming Front-Line Services

Reducing travel and improving productivity

Cisco IP Telephony, XML applications, Unity voicemail on Blackberrys, video telephony, video conferencing

Saving ?200k/yr to re-invest Eliminated 30 hours/wk travel time in each area ? more time on beat Improved disaster recovery

8 Collaboration Transforming Back-Office Productivity

Collaboration Transforming Back-Office Productivity

20 TP units in 14 locations WebEx pilot Web 2.0 pilot

Web-based communication to increase employee effectiveness, productivity and reduce travel

80-90% TelePresence utilization 2 hours saved per WebEx user each week Travel costs cut by 45% (IT & Ops teams) Major strategy decisions in days not months

9 Collaboration Transforming Global Communications

Collaboration Transforming Global Communications

Connecting Right People, Right Information, Right Time

Cisco IPT, Unity, CC Express, Personal Communicator, SNR, Click-to-Call, Presence, MeetingPlace

20 min/day savings for sales $70k/year travel savings Reduced R+D development Link Call Centre to Sales/Tech Staff

10 Boeing Collaborates Over 1m meetings per year

Boeing Collaborates Over 1m meetings per year

Largest customer of WebEx collaboration technologies worldwide 5 year increase over tenfold 168k employees / 70k WebEx accounts Over 27,000 external suppliers Reduced time to market Currently investigating integration of UC, IM and Presence into the WebEx environment Boeing Supplier Award (non manufacturer section)

11 IP Internet traffic Growth… Fueled by Video

IP Internet traffic Growth… Fueled by Video

Dominant Traffic Type

1995: Web overtakes Gopher, FTP 2000: Peer-to-Peer overtakes Web 2013: Video Content overtakes Peer-to-Peer 2025: Video Communication overtakes Video Content

Video Communication

Video Content

P2P

WWW

Gopher, FTP

2025+

2013-2025

2000-2013

1995-2000

1993-1995

12 Cisco’s End-to-end Video Architecture

Cisco’s End-to-end Video Architecture

Business Video Systems

Media Ready Network Platform

Desktop Video Digital Signage Life-like, in-person video collaboration

Interactive Desktop Collaboration Video calling, WebEx and interoperability

Cisco TelePresence Video broadcast to desktop PCs

Physical Security Networked video signage video analytics

WebEx IP-based video surveillance

Cisco

13 MEDIANET

MEDIANET

Video Transforming Business

1/3-1/10 Cost… 5-10x Reach

SMS/Text

Widgets

Second Life

YouTube

Podcasts

TelePresence

Internal Events

Virtual Company Meeting (India)

Forums

Blogs

Wikis

Vlogs

Facebook

Virtual Managers Meeting

TP / WebEx

Twitter

14 The New Collaboration Experience
15 Collaboration is the Six Sigma of the 21st Century

Collaboration is the Six Sigma of the 21st Century

Enabled by the Network as the Platform

2001–2005 Command / Control

2006 Councils / Boards

2008+ Enterprise-Wide Collaboration

1 Priority Per Year

2 Priority Per Year

28 Priorities FY09

Enterprise Service Provider Commercial BPOC

Emerging Markets Services Model

Command / Control Collaboration / Teamwork Cisco 3.0 Commercial Acceleration Collaboration UC/WebEx/TP Emerging Countries 2.0 Virtualization / Data Center Mobility Video

Software/ XaaS Solutions (IRIS) Routers In Space Services Consumer Mexico / Russia / Brasil Strategy Media Solutions Managed Services

Green Talent Sports / Entertainment China 3.0 Smart Grid Globalisation (India) Quality Small Business Safety & Security Healthcare

16 Growth in Collaboration Services Exploded in FY 2010

Growth in Collaboration Services Exploded in FY 2010

17 Collaboration Is… Equal Parts Process, Culture and Technology

Collaboration Is… Equal Parts Process, Culture and Technology

November 2008— January 2009 90 days Realigned $500M to FY09 priorities 100% faster than 2008

18 $1

$1

1B

Cisco Collaboration Solutions (Web 2.0) FY2009 Benefits

Source: Cisco IBSG, 2009

19 We’re at the Next Inflection Point

We’re at the Next Inflection Point

What Could Collaboration Do For Your Business?

Web 1.0

Web 2.0

$1.1B

Total $4.4B

$3.3B

4 3 2 1 0

Benefits ($B/Yr)

Information Sharing

Transactions

Interactions

Collaboration

FY95

FY00

FY05

FY09

Web 2.0 Collaboration Solutions:

Web 1.0 Internet Solutions:

Source: Cisco IBSG, 2009

20 The New Collaboration Experience
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